Designing customer service training programs is important because it helps cultivate a customer-centric mindset in representatives, leading to increased customer satisfaction and loyalty.
This was originally published in June of 2019, and updated in 2020. Are you a freelancer, writing your way to steady paychecks? Are you interested in breaking into wordsmithing to stay independent and self-employed? Good on you: The freelance writing landscape has come a long way over the past decade, and it’s getting better every […]
Picture this: You get a few random cards from the deck of life. You shuffle them around in your hand, looking for the “safest” ones. You play these cards, avoiding the ones that will get you into “trouble.” …And that’s all. Your life is decent, safe, and unspectacular. But sometimes a voice in your head […]
Getting paid to put words on a page… now isn’t THAT the dream? You can do it. It’s totally possible. But how do you start??? Most people will tell you to start like this: Maybe get a degree or take some fancy course Offer up your services for free until you’ve built up a portfolio […]
What is self worth? Growing up inside of a cult for two decades of my life, I was constantly fed this lie: thinking you have any kind of inherent self-worth – well, that’s from the devil. I was trained to think I was less-than. Supposedly, that was to make me more humble. In reality, being […]
There are dozens of ways to make money with an online business that pays. Most of these business ideas are quick and simple, and… That’s about it. (Examples: drop shipping, affiliate blogging, print-on-demand selling, etc.) If you want nothing more than to make a quick buck, go ahead. Buy into the latest, trendy online business […]
You’ve heard it before — 70% of businesses fail within 10 years. Creating, managing, and scaling a profitable business is not easy. But why do so many businesses bail? And how can we keep ourselves in that 30% group? We can stop working so much. 🤯 Or at least, stop working on the things we […]