Learn techniques for managing emotions in customer service interactions to improve customer satisfaction and build stronger relationships. This will help customer service representatives effectively handle difficult situations and provide better support to customers.
“Find the next Steve Jobs, and you’re golden.” Ever hear that one before? There’s a myth out there that the most profitable companies have charismatic leaders at their helm. It’s the only way to succeed, they say. I used to believe it. When I escaped from a cult in the middle of the night at […]
…You’re a writer. It isn’t a title you throw around lightly. You’re not writing crappy fiction in your spare time (or whenever you feel the “poetic urge”), and you’re not just banking on your English degree or your love for reading. You have actual skill and enthusiasm for putting great sentences and paragraphs together. You […]
Riddle me this: ❓ How well do you know your (buying) audience? If the answer is “Not well” or “I’m guessing about a lot of things,” do you know how to close that knowledge gap? And, once you have that knowledge, do you know what tools you can use to ensure you speak to them […]
Are you thinking of, or in the middle of, launching your very own online course? How do you validate the market demand for a coaching or course product? First — good news. There has never been a better time to validate the market demand for a course and launch your very own. The global e-learning […]
It’s true: you can find repeat clients without ads and with a simple upfront monetary investment. I’m talking about tried-and-true methods I’ve been successfully using for over 10 years to build seven different brands. The truth is, content marketing is the only marketing left. I’m about to show you EXACTLY why and how you can […]
Discover the secrets of how to name your blog with our step-by-step guide, ensuring it stands out and captures your audience's attention.