Train customer service representatives in developing adaptability and resilience skills to enhance their ability to handle challenging situations and provide excellent customer service. This will improve customer satisfaction and loyalty, as well as increase employee satisfaction and retention.
This was originally published in June of 2019, and updated in 2020. Are you a freelancer, writing your way to steady paychecks? Are you interested in breaking into wordsmithing to stay independent and self-employed? Good on you: The freelance writing landscape has come a long way over the past decade, and it’s getting better every […]
This February, I dropped $4,400 on a new 16″ MacBook Pro. I’m approaching ten years of full-time entrepreneurship this May, and, I just turned 30. Getting the new MacBook Pro felt like an accurate way to celebrate. Every single computer I buy is a massive investment that gives me an even bigger return. My entire […]
Entirely stuck on how to draft a blog post in WordPress? Today’s guide is a simple, easy, effective, with pictures (you’re welcome!) tutorial on just that. FYI: blogging for business is making a comeback (spoiler alert: it never died). Everyone hates being sold to, which is why 40% of internet users proactively block ads. But […]
Fact: Publishing a book is a great way to demonstrate expert status. You’ve mastered your field of expertise, but you’re not a writer. What’s an entrepreneur to do? Hire a ghostwriter, of course! Only problem is: You don’t know how to hire a ghostwriter. Or you find a ghostwriter, pay them lots of money, and […]
You’ve heard it before — 70% of businesses fail within 10 years. Creating, managing, and scaling a profitable business is not easy. But why do so many businesses bail? And how can we keep ourselves in that 30% group? We can stop working so much. 🤯 Or at least, stop working on the things we […]
Discover the art of entrepreneurship on a shoestring budget with our guide on how to start a business with no money, unlocking growth and innovation.