Develop training programs that will equip customer service representatives with the skills and knowledge needed to prioritize and nurture customer relationships, ensuring high levels of customer satisfaction and loyalty. This is important because well-trained customer service reps can significantly impact customer retention and overall business success. The benefits of this include improved customer satisfaction, increased customer loyalty, and enhanced brand reputation.
Entrepreneurs and content creators, even successful ones, are only human. Sometimes, our motivational wells dry up. We get burned out, run-down, and weary. The problem? Entrepreneurs have to keep hustling even when our energy is gone and our batteries are dead. Nobody is going to run your business for you. Nobody is going to swoop […]
Riddle me this: ❓ How well do you know your (buying) audience? If the answer is “Not well” or “I’m guessing about a lot of things,” do you know how to close that knowledge gap? And, once you have that knowledge, do you know what tools you can use to ensure you speak to them […]
Are you thinking of, or in the middle of, launching your very own online course? How do you validate the market demand for a coaching or course product? First — good news. There has never been a better time to validate the market demand for a course and launch your very own. The global e-learning […]
You’re not just the little guys. You’re not just the “backbone” or “lifeblood” of the economy. Small businesses are the U.S. economy. Because even though only 21.5% of small businesses employ people, 49% of the private U.S. workforce is employed by a small business. And the importance of small business is only getting bigger. It’s […]
So, you want to learn how to start a content writing business? Good luck. I didn’t mean that as somber as it sounded. But, let’s be real. Learning how to start a content writing business—any business, really—is tough. Hopeful entrepreneurs start around 543,000 businesses every month. And according to the Small Business Association, barely half […]
Discover essential strategies to prepare for the rise of AGI. Learn how to navigate the challenges and opportunities that lie ahead.