Develop strategies and techniques to effectively manage customer expectations in order to resolve complaints efficiently and maintain customer satisfaction. This task is important because it helps businesses improve their customer service and retain loyal customers. The benefits of mastering customer expectations management include increased customer loyalty, improved reputation, and higher customer satisfaction ratings.
Entrepreneurs and content creators, even successful ones, are only human. Sometimes, our motivational wells dry up. We get burned out, run-down, and weary. The problem? Entrepreneurs have to keep hustling even when our energy is gone and our batteries are dead. Nobody is going to run your business for you. Nobody is going to swoop […]
“Find the next Steve Jobs, and you’re golden.” Ever hear that one before? There’s a myth out there that the most profitable companies have charismatic leaders at their helm. It’s the only way to succeed, they say. I used to believe it. When I escaped from a cult in the middle of the night at […]
What are some business lessons you wished you knew sooner? 🤔 My first and main business, Express Writers, just turned a full decade old this week. (Happy birthday to us!!) At the beginning, I was 19 years old, in search of my passion, which was writing & making money on the internet. I found content […]
It took you days to perfect the copy on your homepage… Weeks to write that in-depth blog post… Months to ideate your newest unique service… And then you discover that some stranger on the internet has swiped all of it – all of your work, sweat, and tears – taking the credit along with them. […]
Discover the secrets of how to write a brief that captivates and persuades, ensuring your projects hit their mark every time.
Discover the 5 essential steps of the writing process. From brainstorming to publishing, learn how to create compelling content that engages readers.