Develop strategies for customer service representatives to enhance the customer experience by demonstrating genuine care and concern, which is important for building customer loyalty and satisfaction.
This was originally published in June of 2019, and updated in 2020. Are you a freelancer, writing your way to steady paychecks? Are you interested in breaking into wordsmithing to stay independent and self-employed? Good on you: The freelance writing landscape has come a long way over the past decade, and it’s getting better every […]
This isn’t going to be your typical, feel-good blog. It doesn’t come front-loaded with easy tips for how to beat procrastination for good. (Because procrastination isn’t that simple or straight-forward.) It was actually inspired by a sad event: Back when I ran Express Writers… I still remember these moments. They defined how I remember the […]
If you’re wondering how important writing is in today’s workplace, there’s an incredible study out there from the National Association of Colleges and Employers that reveals 73.4% of employers are looking for candidates who have strong writing skills. Right next to leadership and teamwork, written communication ranked #3 in most desired qualities. No matter what […]
Do you have a morning routine working from home that you love? COVID-19 and the ensuing lockdowns changed how and where we work. 1 in 4 Americans now work remotely (and another estimated 36.2 million Americans will go remote by 2025!). Building strong morning routines working from home is now critical to millions of people. What’s interesting […]
Today, I want to share with you my real, uncut thoughts on building a million-dollar coaching brand in the 2020s. If you run a brand and plan to scale it this year, don’t miss the insights inside this blog. As most of you know, I’m stepping into transformational coaching and education with a goal of […]
There’s this wild rumor floating around… Knowing what I’m about to tell you is actually a huge myth is one of the biggest business lessons I’ve ever learned. Because time and time again, creative entrepreneurs launch a business with the BEST intentions. They’re incredibly smart. They’re good at what they do. (Like, really good.) AND […]