Train service representatives to maintain positive attitudes in order to enhance the customer experience. This is important because positive attitudes can greatly impact customer satisfaction and loyalty. The benefits of this task include improved customer satisfaction, increased customer loyalty, and a positive brand image.
This was originally published in June of 2019, and updated in 2020. Are you a freelancer, writing your way to steady paychecks? Are you interested in breaking into wordsmithing to stay independent and self-employed? Good on you: The freelance writing landscape has come a long way over the past decade, and it’s getting better every […]
This isn’t going to be your typical, feel-good blog. It doesn’t come front-loaded with easy tips for how to beat procrastination for good. (Because procrastination isn’t that simple or straight-forward.) It was actually inspired by a sad event: Back when I ran Express Writers… I still remember these moments. They defined how I remember the […]
You’ve been waiting all week for an important email. The hours are ticking, and the days keep passing, but there’s nothing in your inbox. Then it clicks. You check your spam folder, and sure enough, it’s been sitting there for days. 😱 Google blocks 10 million emails per minute and tries to guarantee that less […]
In our digital-first world, everyone needs digital skills. Everyone. Digital skills include, for example: Digital communication (social media, email, chat) Online writing and content creation Digital marketing and strategy Programming and web development Graphic design and data visualization Data entry and digital recordkeeping Online research Computer literacy If you work or run a business online, […]
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