Implement emotional intelligence in customer service interactions to provide personalized and customized experiences, improving customer satisfaction and loyalty.
Entrepreneurs and content creators, even successful ones, are only human. Sometimes, our motivational wells dry up. We get burned out, run-down, and weary. The problem? Entrepreneurs have to keep hustling even when our energy is gone and our batteries are dead. Nobody is going to run your business for you. Nobody is going to swoop […]
Picture this: You get a few random cards from the deck of life. You shuffle them around in your hand, looking for the “safest” ones. You play these cards, avoiding the ones that will get you into “trouble.” …And that’s all. Your life is decent, safe, and unspectacular. But sometimes a voice in your head […]
This February, I dropped $4,400 on a new 16″ MacBook Pro. I’m approaching ten years of full-time entrepreneurship this May, and, I just turned 30. Getting the new MacBook Pro felt like an accurate way to celebrate. Every single computer I buy is a massive investment that gives me an even bigger return. My entire […]
What are some business lessons you wished you knew sooner? 🤔 My first and main business, Express Writers, just turned a full decade old this week. (Happy birthday to us!!) At the beginning, I was 19 years old, in search of my passion, which was writing & making money on the internet. I found content […]
…You’re a writer. It isn’t a title you throw around lightly. You’re not writing crappy fiction in your spare time (or whenever you feel the “poetic urge”), and you’re not just banking on your English degree or your love for reading. You have actual skill and enthusiasm for putting great sentences and paragraphs together. You […]
If you’re wondering how important writing is in today’s workplace, there’s an incredible study out there from the National Association of Colleges and Employers that reveals 73.4% of employers are looking for candidates who have strong writing skills. Right next to leadership and teamwork, written communication ranked #3 in most desired qualities. No matter what […]