Optimize the tone of voice used by customer service representatives to enhance the overall customer experience, ensuring positive interactions and satisfaction. This is important because the tone of voice used by customer service representatives can greatly impact how customers perceive and engage with the company, ultimately influencing their satisfaction and loyalty. The benefits of optimizing the tone of voice for customer service representatives include improved customer satisfaction, increased customer loyalty, and enhanced brand reputation.
Picture this: You get a few random cards from the deck of life. You shuffle them around in your hand, looking for the “safest” ones. You play these cards, avoiding the ones that will get you into “trouble.” …And that’s all. Your life is decent, safe, and unspectacular. But sometimes a voice in your head […]
Is a marketing degree worth it? 🤔 Good question. After all, marketing is one of the hottest fields out there right now for jobs. 🔥 The stats paint an incredible picture (via LinkedIn’s jobs report): Marketing jobs have grown by 63% in the last 6 months. 381,000 marketing jobs were posted within the last year. […]
Are you thinking of, or in the middle of, launching your very own online course? How do you validate the market demand for a coaching or course product? First — good news. There has never been a better time to validate the market demand for a course and launch your very own. The global e-learning […]
It’s true: you can find repeat clients without ads and with a simple upfront monetary investment. I’m talking about tried-and-true methods I’ve been successfully using for over 10 years to build seven different brands. The truth is, content marketing is the only marketing left. I’m about to show you EXACTLY why and how you can […]
Entirely stuck on how to draft a blog post in WordPress? Today’s guide is a simple, easy, effective, with pictures (you’re welcome!) tutorial on just that. FYI: blogging for business is making a comeback (spoiler alert: it never died). Everyone hates being sold to, which is why 40% of internet users proactively block ads. But […]
Coaching is a rapidly growing field worth $2.85 billion worldwide and is continuing to scale. Starting your own coaching business can be a great experience. However, 82% of coaches fail within the first two years – yikes. 😱 That means there’s only an 18% chance your business will be successful. To defy those odds, you […]