Customer service representatives must follow best practices to protect sensitive information in order to ensure customer privacy during complaint resolution. This is important to maintain trust and confidentiality with customers. The benefits of implementing these best practices include increased customer trust, improved reputation, and reduced risk of data breaches or privacy violations.
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Artificial General Intelligence (AGI) represents a significant leap in the evolution of artificial intelligence, characterized by its ability to understand, learn, and apply knowledge across a wide range of tasks, similar to human cognitive capabilities. Unlike narrow AI which excels at specific functions — such as language translation or facial recognition — AGI encompasses a […]
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